VAULEAR - Shipping Policy

Last updated: September 21, 2026

 

At Vaulear, we aim to provide a simple and reliable delivery experience. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Where We Ship

We currently ship orders to addresses throughout the United Kingdom (UK).

This includes:

• England
• Scotland
• Wales
• Northern Ireland

We currently do not ship to countries outside the UK.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

3. Delivery Times

Estimated delivery time within the UK:

5–10 business days

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs processing, weather, strikes or other unforeseen circumstances.

For online sales, UK rules generally require goods to be delivered within 30 days unless another delivery period has been agreed with the customer.

4. Shipping Costs

Shipping costs will be clearly displayed at checkout before you complete your purchase.

The total price and applicable delivery costs will be shown before you place your order. UK online-selling rules require businesses to provide customers with delivery arrangements, costs and expected delivery times before the order is placed.

5. Tracking

Where tracking is available, tracking information will be sent to you by email after your order has been dispatched.

Please allow some time for tracking information to become active.

6. Incorrect Delivery Address

Customers are responsible for providing a correct and complete delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be shipped again.

Please contact us as soon as possible if you notice an error in your delivery address.

7. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact us at:

Email: vaulear.official@gmail.com

We will investigate the issue with the relevant delivery carrier and work to resolve it as quickly as possible.

Nothing in this Shipping Policy is intended to limit or exclude any mandatory consumer rights that apply to your purchase.

8. Damaged Orders

If your order arrives damaged, please contact us at vaulear.official@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the damage
• Photos of the packaging and damaged product

We will review the issue and provide an appropriate resolution in accordance with our Refund & Returns Policy and applicable consumer law.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Vaulear
Email: vaulear.official@gmail.com
Business location: Cyprus
Shipping destination: United Kingdom